velobench
for Bike Shops
It was built and tested inside real working bike shops — to cut down on mistakes, keep customers in the loop, and make service run the same way every time.
Our Commitment
The tools we were using had the customer side of service backwards. CRM, work coordination, and follow-up were afterthoughts bolted onto a register — and none of it talked to the POS.
velobench handles that side and writes everything back to Lightspeed, so it fits the way the shop already runs — no migration, no second system to babysit, and nothing priced for an enterprise that isn't yours.
Build your own intake forms, assessment checklists, and service templates instead of bending your process to fit someone else's.
Send a status update or a photo over webchat or email in a couple of taps — and every message stays on the customer's record.
Reach customers when their bike is actually due, with messages they opted into — not a quarterly blast to the whole list.
Surface what matters before it becomes a problem:
Catch the problem mid-service, not at pickup.
Run more than one counter without losing the thread:
Each counter keeps its own context; you keep the whole picture.
Build the forms your shop actually uses:
The same checklist every time means less slips through.
Keep customers in the loop without piling on busywork:
Customers always know where their bike stands.
velobench covers the whole job, end to end:
Questions about velobench?
Tell us how your shop books and runs service today, and we'll show you where velobench fits.
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