Online Booking
A booking flow customers actually finish. Service tiers, drop-off windows, deposits — branded to your shop.
We built velobench in our own shop, because Lightspeed never handled the customer-facing side — online booking, digital intake, waivers, reminders, two-way texting. It runs alongside your POS, not on top of it.
From the first booking click to the reminder a year later — all in one place, all synced back to Lightspeed, so nobody on your team is re-keying the same customer into a second app.
A booking flow customers actually finish. Service tiers, drop-off windows, deposits — branded to your shop.
Set it and forget it. Automated service reminders timed to the bike, not the calendar quarter. Fully customizable, for each customer - right from Lightspeed.
Create structured intake forms, launch from your primary service platform, add condition photos. Customers see the same checklist that drives the service process.
A live chat box on your website. Set away hours and canned answers so a visitor gets a reply even when the bench is slammed and nobody's at a screen.
Every past purchase, service, assessment, and waiver in one place — and a portal you can share with the customer.
Sales by month, category, and year, side by side — so you can see what's moving and what's been sitting on the wall since spring before you reorder.
Text customers straight from the work order — send repair photos, share a payment link, and let service automations send the right update at the right time. Every reply lands in the same unified inbox as your webchat.
A single thread runs through the whole job. The booking creates the customer. The intake follows the bike through service. The finished service schedules the next reminder — and every step writes back to Lightspeed on its own.
Customer selects a service tier and drop-off slot from your branded booking page.
Public flowSigned waiver, assessment form complete, condition photos, and an itemized estimate — done at the counter in three minutes.
Drop-offMechanic works through the service order. Any change-order needs a customer tap to proceed.
WorkshopReady-for-pickup, review work completed, and the seasonal reminder six months out — fully automated.
LoyaltyService tiers, real-time availability, and deposits — all branded to your shop. Customers know exactly what they're booking before they walk in the door, so far fewer carts get abandoned halfway through.
Tour the booking designerYour shop offers customers an individual portal into service work, purchases, service reminders, assessments, and waivers.
See the customer portalThe analytics dashboard surfaces trends in sales, service, and customer retention. Spot your best-selling categories, tighten up what you reorder, and see which months actually pay the bills.
See the analytics dashboardA thirty-minute demo with someone who's actually run a shop. We'll look at how you book and run service today, show you where velobench fits, and answer anything — no script, no pressure.
We use cookies for authentication and session security. Privacy Policy